Privacy Policy

1. Introduction

RentZen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rentzen.ca or use our services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal information you provide to us, such as your name, email address, and other contact details.
• Information about your internet connection, the equipment you use to access our services, and usage details.
• Public court records and other publicly available information related to landlord-tenant disputes, which may come from:
  • User-uploaded content
  • Citations and links to legal cases from other publicly accessible websites
• Information contained in legal cases that we cite or link to, which may include personal information of individuals involved in these cases.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process and respond to your inquiries and requests.
• Send you updates, security alerts, and support messages.
• Comply with legal obligations.
• Protect our rights, privacy, safety, or property.

4. User-Uploaded Content and Publicly Available Information

RentZen allows users to upload and share public court records and other publicly available information related to rental disputes. Additionally, we cite and link to legal cases from other publicly accessible websites. Regarding this content:

• We do not independently verify the accuracy or completeness of user-uploaded content or externally linked information.
• Users are responsible for ensuring they have the right to share any information they upload and that doing so does not violate any laws or individual privacy rights.
• For content we cite or link to from external sources, we rely on the public availability of this information and the legal right to reference it.
• While this information may contain personal details of individuals involved in court proceedings, it is considered public record and not subject to the same privacy protections as other types of personal information.
• We may use this information to provide and improve our services, including making it searchable and accessible to other users of our platform.
• We reserve the right to remove any user-uploaded content or external links at our discretion, particularly if we receive valid legal requests or if the content is found to violate our Terms of Service.
• We are not responsible for the privacy practices or content of external websites that we link to or cite.

5. Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We do not sell your personal information to third parties.

We may disclose personal information:

• To comply with any court order, law, or legal process.
• To enforce our rights arising from any contracts entered into between you and us.
• If we believe disclosure is necessary to protect our rights, property, or safety.
• As part of our service, which involves making user-uploaded public court records and rental dispute information accessible to other users of our platform.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Your continued use of our services after we make changes is deemed to be acceptance of those changes.

8. Limitation of Liability

To the fullest extent permitted by applicable law, RentZen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the services.
• Any conduct or content of any third party on the services, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties.
• Any content obtained from the services.
• Unauthorized access, use or alteration of your transmission or content.
• The accuracy, completeness, or legality of user-uploaded content, including public court records and other publicly available information related to rental disputes.

9. User Responsibilities

Users who upload content to our platform, including public court records and other publicly available information, are responsible for:

• Ensuring they have the legal right to share such information.
• Verifying the accuracy and currency of the information they upload.
• Understanding that by uploading content, they are making this information publicly accessible through our platform.